These General Terms and Conditions of Sale (GTC) govern the contractual relations between Madame De and any natural or legal person making a purchase via the website chaussuresmadamede.com . Any order placed on the Site implies unreserved acceptance of these GTC.
Object
These General Terms and Conditions define the rights and obligations of the parties in the context of the online sale of products and services offered by the publisher.
Products and Availability
- The products offered for sale are presented on the site with a description. The photographs are not contractual. We strive to ensure the accuracy of the descriptions, but minor variations may exist. Minimal differences between a product and its photograph may exist, depending in particular on the resolution and color definition of the User's screen.
- Products are available within the limits of the stocks displayed. In the event of unavailability of a product after placing the order, the Customer will be informed and reimbursed as soon as possible.
Price
- Product prices are indicated in euros, all taxes included (TTC), excluding delivery costs.
- Delivery costs are added when confirming the order and are clearly indicated before payment.
- Madame De reserves the right to modify its prices at any time. However, the products will be invoiced on the basis of the rates in effect at the time of validation of the order.
Order
- To place an order, the Customer must follow the steps indicated on the Site.
- Any order becomes final after receipt of payment by the publisher.
- Madame De reserves the right to refuse any order for legitimate reasons, particularly in the event of a payment problem, an abnormal order or suspicion of fraud.
Payment
- Payment for orders is made by the secure means offered on the Site: Bank Card, PayPal, Bank Transfer, Klarna, Check.
- The Client's banking data is processed securely and confidentially.
- Transactions are secured using the 3Dsecure protocol .
Delivery
- The products are delivered to the address indicated by the Customer when ordering.
- Delivery times vary depending on the destination address and the delivery method chosen. These times are given for information purposes only and do not constitute a contractual commitment.
- In the event of a delay or anomaly in delivery, the Customer must contact the publisher as soon as possible to report the problem.
Right of withdrawal
- In accordance with the law, the Customer has a period of 14 days from receipt of his order to exercise his right of withdrawal, without having to justify his decision or bear any costs other than those of return.
- Products must be returned in their original condition, complete and unused.
- The refund will be processed within 14 days from the receipt of the returned products. Promotional items are not refundable but will result in a credit note.
Legal guarantees
- The products benefit from legal guarantees of conformity and against hidden defects, in accordance with articles L217-4 et seq. of the Consumer Code and 1641 et seq. of the Civil Code.
- In case of non-compliant or defective product, the Customer can request a repair, replacement or refund. For any complaints, contact us at madamedebiarritz@gmail.com.
Personal data
The Client's personal data is collected and processed in compliance with Law No. 78-17 of January 6, 1978 relating to information technology, files and freedoms.
Responsibility
Madame De cannot be held responsible for indirect or immaterial damages that may occur in the context of the use of the products.
Applicable law and disputes
- These T&Cs are governed by French law.
- In the event of a dispute, an amicable solution will be sought before any legal action.
Contact
For any questions regarding these T&Cs, you can contact us:
By email: madamedebiarritz@gmail.com
By phone: 05 59 24 81 00
By mail: 4 Av. du Maréchal Foch, 64200 Biarritz