At Madame De , your satisfaction is our priority. If an item does not meet your expectations, we have implemented a simple and transparent return policy.
Return conditions
You can return an item within 14 days of receipt, provided that:
- The item must be in its original condition: unworn, unused, and in its original packaging.
- All accessories, labels and associated packaging are included.
- Proof of purchase (invoice) must be provided.
Return procedure
Prepare your return :
- Make a return request in order to receive the correct return
- Place the items to be returned in their original packaging
- Add the return slip or a copy of your invoice.
- You also have the option of returning your items to our Biarritz store.
Send your package :
Return shipping is free only for orders shipped within France, except for orders containing a promotional item; for all other orders, return costs are the responsibility of the customer.
Confirmation and processing :
- Once the package is received and checked, you will receive an email confirming the status of your return.
The refund will be processed within 14 days from the receipt of the returned products. Promotional items are not refundable but will result in a credit note.
Item exchanges
If you wish to exchange an item:
- Contact us in advance at madamedebiarritz@gmail.com or 05 59 24 81 00 to check the availability of the new item.
- Follow the same return procedure for the original item.
- The cost of reshipping the new item is the responsibility of the customer.
Defective or Incorrect Items
If you receive an item that is defective or does not match your order, please:
- Contact us at madamedebiarritz@gmail.com or 05 59 24 81 00 within 48 hours of receipt.
- Attach photos of the item in question to facilitate processing.
We will cover the return shipping costs and ensure a replacement or refund is issued promptly.
Contact
For any questions regarding a return or refund, our customer service is at your disposal:
- By email: madamedebiarritz@gmail.com
- By phone: 05 59 24 81 00
We thank you for your trust and remain at your disposal to assist you in your efforts.